FAQ

1. What products do you offer for gardening enthusiasts?

We offer a wide range of premium gardening products including Barrel Planters, Elevated Garden Beds, various Garden Tools, Garden Flowers, Landscape materials, and specialized Hydroponic Systems. Whether you’re a beginner or expert gardener, we have everything you need to create your green haven.

2. What regions do you deliver to?

We proudly serve gardening enthusiasts worldwide! However, due to shipping restrictions, we’re currently unable to deliver to some Asian countries and remote locations. For specific questions about your location, please contact our customer service team.

3. What are your shipping options and timeframes?

We offer two convenient shipping methods:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
– Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after dispatch
Please allow 1-2 business days for order processing before shipment.

4. How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. This allows you to follow your garden supplies on their journey to your home.

5. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and secure shopping experience.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If any item doesn’t meet your expectations, you may return it within 15 days of receipt. Please visit our Returns Policy page for complete details and instructions.

7. How are the products packaged for shipping?

We take great care in packaging each item to ensure it arrives in perfect condition. Our team carefully prepares your order with protective materials to prevent damage during transit, ensuring your gardening supplies are ready to use upon arrival.

8. Do you offer gardening advice or support?

Absolutely! Our team of gardening enthusiasts is always here to assist you. Whether you have questions about our products, need planting advice, or help with garden planning, we’re happy to help you create your perfect outdoor space.

9. What if I have problems with my account or order?

For any issues with your account, order, or if you need to make changes to an existing order, please contact our customer service team at [email protected]. We’re here to help resolve any concerns quickly and efficiently.

10. Are your products suitable for indoor gardening?

Yes! We offer a variety of products perfect for indoor gardening, including our Indoor Plants collection and Hydroponic Systems that are ideal for growing plants indoors year-round.